FAQs

How can I contact customer support?

You can reach us via our Contact Us page or email us directly at info@glowauraa.shop. Our team is always happy to help with any questions or concerns.

How do I use the device?
Simply place the massage on the target area (neck, shoulders, or back), turn it on, and select your preferred mode or intensity.

 Is it safe to use every day?
Yes. Our devices are designed for daily use. However, if you have medical conditions, consult your doctor before use.

 Does it work for both men and women?
Absolutely — the product is designed for all adults and fits different body types comfortably.

How long should each session last?
We recommend 10–15 minutes per session. The device may turn off automatically to prevent overheating.

Can I use it while charging?
For safety, it is recommended to charge the device fully before use and avoid using it while plugged in.

How long does the battery last?
A full charge typically lasts 1–2 hours depending on intensity and mode.

Is there a warranty?
Yes. All products come with a 1-year warranty covering manufacturing defects.

How do I clean the device?
Use a soft, dry or slightly damp cloth. Do not wash or submerge the device in water.

Can I return or exchange the product?
Yes. We offer a 14-day return or exchange policy if the product is unused and in original packaging.